The Story of Order Desk

(as told by our founder, David)

I used to work as a freelance web developer and was doing a lot of work with an eCommerce company called FoxyCart in 2011. When a customer asked me to build a control panel that would download their FoxyCart orders and then allow them to make changes before submitting them to their fulfillment company, I thought, “I can build this.” And so I did. The finished product was interesting and useful enough that I decided to host the project and see if there were any other FoxyCart customers who needed something similar. It turns out there were—a lot of them, in fact.

As more customers began using this system, it seemed that everyone had a different need for it. Some customers needed to treat international orders differently from domestic orders, some needed to split orders automatically and had different needs for each part of the order. Others needed a way to target orders from Indiana selling a specific widget to a guy named Bob. I realized a system built around the concept of completely customizable rules that could act on an order to accomplish any action based on any condition is what merchants needed and couldn’t find anywhere else. In March of 2013, I started rebuilding the system from the ground up in my spare time. On January 1, 2014, Order Desk was launched.

Order Desk immediately saw exciting growth, and I was getting requests for more shopping carts to be added. Within the first few months, I added support for BigCommerce and Shopify. By 2015 I began supporting Print on Demand as well. I was seeing so much growth that I shut down my web development business and focused 100% on Order Desk. By 2016 there were so many things to do and so many customers that I couldn’t keep up anymore. I hired Amy in August 2016, and she got up to speed quickly. Since then we’ve continued to grow in customers and team members. Every month we add more integrations, and we have no signs of slowing down.

We’re excited to see where Order Desk goes in the coming years. Thanks for being along for the ride.


Meet Our Team

David Hollander
Founder

David lives in Idaho with his wife and five kids. When he's not writing code or answering support tickets, you'll probably find him looking for bacon or a dog to pat on the head. Pictured here at the beach, that seems to be the only place he can get a decent picture.

Amy Gharst
Support Manager
Amy lives in Asheville—via PDX, Seattle, Sydney and KC. She’s a wordsmith, a pianist and plays the ukulele for fun. Her three pound dog, Buck, insists on hiking Appalachia with her. She never gets lost, but it doesn’t stop her from trying.

Fabien Oak
Programming & Operations Specialist
Fabien is a UK-born developer who left the UK in 2016 and is currently hanging around Vietnam. Standing 6'5" tall in a country with an average height of 5'4", he passes his time playing basketball and hiding from the sun. Fun fact: his heritage is African-Welsh.

Whitney Ragan
Marketing Coordinator
Whitney lives in Los Gatos, California with her partner, Anthony and pupper, Ajax. She spends her time making heart eyes at random dogs, designing, rock climbing, backpacking, snuggling with Ajax and planning out her next epic adventure.